Delivery, Refund and Returns.
If you have any queries about your order, or an order you would like to place, please contact us by emailing info@withoutbordersstudio.co.uk or call +44 (0)772 9997 592.
Payment.
We use Paypal to process our payments, and accept credit or debit cards.
If you are interested in paying by alternative methods, please email info@withoutbordersstudio.co.uk
Delivery.
All of our products are handmade and specifically made to order in our studio for you. While we aim to have your product to you as soon as possible it may take up to 3-5 days to process your order.
If you have placed an order and would like to change the delivery address, please contact us as soon as possible.
We offer FREE delivery on all orders over £100. We send all our products out via Royal Mail First Class, a service that occassionally requires a signature upon arrival, and normally takes 1-2 days
Returns.
To return an item, please contact us by emailing info@withoutbordersstudio.co.uk.
We hope you will be entirely satisfied by your Without Borders Studio knitwear, but if for any reason you are not, items you would like to return for an exchange or refund will be accepted within 14 days of delivery to you. Items returned outside of the 14 day period will only be accepted if they have been authorised by us first. Please not that your statutory rights are not affected.
Your refund will be made in the same method used for the purchase.
Please note: You are responsible for the postage costs of returned or exchanged items. Please only send items via a tracked method of delivery that requires a signature on arrival, as it is considered your property until it arrives with us, and we are not liable to refund or exchange it.
The item must be in the same condition it was sent to you, so we can re-sell it.
Once we have received the item and checked that it is in a re-saleable condition, we will refund or exchange the item.
We aim to process all returns within 48 hours of reaching us and will email to confirm when this has been done. We are not responsible for any charges that may occur when receiving payments
For any returns, please find our address below:
93 Thornhill Drive, St Andrews Ridge, Swindon, England, SN25 4GG